Frequently asked questions
Residential & commercial cleaning services since 1996
We make sure we use best practices and our cleaners are educated in their craft.
Billing and pricing
HOW IS YOUR PRICING DETERMINED?
Your price depends on the size of your home, the number of rooms needed to be cleaned, the condition, the hours required to do the cleaning service, and whatever add-on services you choose to include.
We always want to make sure our customers are happy with the service and quality care that we provide – with transparency, affordability, and personal touch.
What are your accepted payment options?
We accept cash, cheque, or e-transfer for payment of services rendered.
What fees could I incur by canceling or rescheduling?
We only charge fees when we really need to. If you cancel or reschedule an appointment after 3:00 pm the day before your cleaning, we may charge a $40 last-minute change fee. If you choose to cancel your recurring service before your second visit, we will charge you $69, to bring your pricing closer to our “one-time” service offering.
What if my home is really big (4,000+ sq. ft.)?
Many clients with large homes prefer to order hourly service, and pick and choose which parts of the house they want us to clean on a visit-by-visit basis. That being said, a fixed price option is still available to you.
Is tipping expected?
Tipping is entirely optional, but very much appreciated by your cleaning team.
Appointments and scheduling
Why can't I schedule a specific appointment time?
Appointment times are based on current availability. We clean many homes a day, and it’s difficult for us to know exactly how long each home cleaning will take. That’s why we offer may you a preferred window of time, instead of a specific appointment time. That being said, if you ever have specific scheduling needs, all you have to do is let us know in the service inquiry form or reach out to us directly, and we will do our very best to accommodate you – we do our best to be as flexible as possible.
What if I need to reschedule?
No problem! You can reschedule by letting us know via email or call. Make sure to reschedule or cancel two (2) full days (or 48hrs) before the cleaning, to avoid a possible last-minute rescheduling or cancellation fee. It’s always best to let us know as earliest possible 🙂
What if the cleaners are late?
While this doesn’t happen often, we will notify you in advance if our cleaning crew is late and resolve the situation in the most appropriate way. The delay will not affect the cleaning time.
Do you clean on evenings and weekends?
You may contact us for special requests, however, we operate between Monday to Friday, 9 am-5 pm (holiday hours may vary).
Do I need to be home during the cleaning?
This decision is entirely up to you. Our cleaning maids do require access to the home on the day of the scheduled cleaning. This access can be arranged through someone being home, providing us a key beforehand (or hide a key somewhere), or garage door code, etc.
Can my dog or cat be home during the cleaning?
We love cats and dogs! 🙂 Of course, but it is the customer’s duty is to make sure that the cleaner(s) have peace to carry out the work. In addition, the pets are always the customer’s responsibility.
Accountability & Cleaning ethics
How can I leave feedback?
If you are not satisfied with our cleaning, please contact us immediately (or as soon as possible) after the cleaning has been completed. We will contact you quickly; together we will definitely find a good solution for the situation.
When you are happy with your cleaning, we’d love for you to give us positive feedback by leaving us a review via Google or Facebook, or directly. It’s much appreciated and goes a long way 🙂
Do you have COVID-19 protocols?
Yes. We at Spar-Clean Inc take our customers’ homes, families, and our cleaner’s health very seriously. All our cleanings now include the disinfecting of important contact surfaces in the home at no extra cost. We follow the recommended cleaning guidelines and Covid-19 health protocols. During our cleaning, you can stay home or take a walk outdoors while our professional cleaners do their work.
Throughout the cleaning our cleaners: avoid unnecessary physical contact, maximize hand hygiene, wear masks, gloves, and other protective gear during cleaning. More of our COVID cleaning info can be found here.
How do you maintain your cleaning equipment?
We take cleaning ethics and maintaining our cleaning equipment very seriously and are strict on this. This includes (though not limited to):
- Clean equipment: we put our clean equipment in a clean plastic caddy.
- Used equipment: we put used cloths, sponges, mops heads, (socks) in a separate plastic bag, before placing them into our bags or into our work car. We wash the equipment at 90°C as always, before using it again.
- We clean or disinfect all our equipment thoroughly after and between all cleanings.
- We wear indoor shoes or footwear that are for the purpose of cleaning
- Cleaning liquids: we always and only use cleaning supplies provided by Spar-Clean Inc as these have a pH of 8-10 (official recommendation).
General cleaning services
Which locations do you provide service to?
Spar-Clean Inc is based in Newmarket and serves the surrounding areas of York Region Ontario. Some surrounding areas include primarily: Aurora, Oak Ridges, Holland Landing & East Gwillimbury area, Bradford & West Gwillimbury area, Sharon, Mount Albert, Whitchurch-Stouffville, and Richmond Hill (North).
If your location/area is not listed here, please contact us.
HOW MANY HOUSEKEEPERS DO YOU SEND IN?
Usually two to three – but it depends on your home (or office) and your needs.
NO I NEED TO PROVIDE SUPPLIES?
We provide all of our own supplies and equipment, except for vacuum cleaners and toilet brushes for hygienic purposes. If you prefer we use your own cleaning supplies/items/equipment, please let the office know beforehand.
Eco-friendly supplies can also be used upon request.
DO I NEED TO DO ANYTHING BEFORE THE HOUSEKEEPERS ARRIVE?
You do not need to clean before the cleaners arrive, however, please – to make our services more efficient, we ask that you pick up clothing, toys, and other household items before the cleaning.
Do I need to do anything to prepare for a move-out clean?
Yes, please – we need electricity and water to clean, so please make sure your utilities are still functioning.
What will NOT be cleaned?
For health reasons, our teams will not clean blood, feces, vomit, or urine from animals or humans.
Will you move furniture to clean behind and underneath?
We do our very best to get under all furniture. If heavier furniture is on felt, the staff will be able to slide items out to get behind and underneath. If not on felt or easily moved, we will be unable to clean those places due to our height, weight, and safety restrictions.
Do you have separately ordered services?
Our separately ordered services (or add-on services) include (though not limited to): deep stain removal, carpet cleaning, furniture/upholstery cleaning, window cleaning, grout cleaning, laundry service, cleaning inside of the refrigerator, oven, rubbish cupboard, and odour traps, ventilation slots (e.g dryer vent/ducts).
If you need a service that is not listed here or on our website, please contact us!
Spar-Clean Inc Staff
Do you use contract labor?
The core team at Spar-Clean Inc are full-time, five-star well-trained employees. In some special circumstances, we may selectively hire trained cleaning contractors with closely partnered companies, if absolutely necessary and on the rare occasion.
Do you take care of and pay your employees well?
Yup. All staff earn a living wage. We care about maintaining a professional, friendly inclusive, and respectful work environment. We care about our employees. Here’s how:
- Full-time / part-time / seasonal
- No weekends or nights
- Klm paid
- Full personal one-on-one training
- Safety & WHIMIS Training
- Vehicle, equipment, supplies, and uniforms are provided
- Employee recognition & advancement opportunities
- Holiday bonuses for a job well done.
- Employee and customer referral commissions
- Social events ranging from bowling alley adventures, backyard BBQs, food nights, and more!